We want you to be happy with your purchase. If you're not, we can help you through the return process noted below, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.
Terms & conditions
- If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 28 days of purchase.
- It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
- Unless otherwise stated the cost of return postage of an unwanted item will not be refunded.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded
Returns procedure (Australia)
Please see below for details of our returns and refunds policy, and for international returns, please contact us.
- Email us at firstname.lastname@example.org with the subject Return Request and your order number
- Please select the reason for your return from the list below and explain the details of your reason where appropriate:
- received damaged
- If your item is damaged and it is convenient please enclose a photo showing the issue.
- We will respond within 24 hours to confirm your return reference and the next steps. Please do not return your item(s) until you have received details of the next steps as you may incur costs that will not be refunded.
- In our response we will advise if a return is required. We may at our discretion decide a return is not necessary. In the event a return is required you will be advised of the best method of return.
- The best method will generally be second class recorded mail which is selected based on cost and ease for you. Additional this method is suggest as it is the most convenient tracked method and in the event your item is lost you have a route of claim. It is a suggestion rather than a requirement however if you select an alternative method we cannot be held responsible for items not arriving or in the even we refund the return postage we will do so up to the value of our suggestion.
- It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
- We expect all items to be packaged in a way that they arrive undamaged.
Refunds on returned items.
Please allow 30days from the collection or posting date for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order. Please note, your refund request will take varying amounts of time to display on your payment card statement depending on your provider.
How Refunds Are Issued.
Refunds are issued based on the payment method used at the time of purchase. You will be offered the option of a refund or an exchange in most instances.