FAQs

FAQs


We have created a comprehensive list of FAQs covering most topics which we hope will assist you in the first instance. We are a company which prides itself on a personal service to customers and so if can’t find assistance within our FAQs, you want more information, have a specific enquiry or for any assistance, please contact us and we will be happy to help. 
 
 
If you are unable to find the answers to your questions below, please refer to our returns policy  privacy policy or our conditions of sale. If you need assistance please don't hesitate to contact us and we'll be happy to help; info@bobbleart.com or call on +61 (0) 3 9822 5071.


Do you deliver to all countries? 
At the moment we only deliver domestically in  Australia but will be adding a number of international destinations in the near future.  If you would like us to ship our products to you outside of Australia please contact us directly .

I would like to order now but I would like a future posting date. Is this ok?  
No problem at all. Please email or call with your order reference and provide us with the posting date you would like. Note the posting date is different to the delivery date; please see below for further information on when to expect your order. (Please consider bank holidays and non-working days when placing orders with a future posting date together with the Delivery Details)

Can I cancel an order online?

In some circumstances we may be able to cancel your order, so please call us. However, if you've received email confirmation that your order has already been dispatched or delivered, then you’ll need to follow our returns procedure in the event of any unwanted products.
 

When will my order arrive? 

We aim to dispatch orders with 24hrs although in busier times this may increase to 48hrs. All of our orders are sent using a variety of different  courier services so delivery times may vary from one location to the next. Full details of delivery estimates can be found in our Delivery Details , however in summary:

  1. 93% of first class letters arrive the next day,
  2. 99% of Special Delivery mail is delivered the next day (or within guaranteed timescale which is slightly longer to some areas - see Delivery Details).
  3. 95% of international post arrives within 3-7 working days. 

Please note we cannot guarantee a delivery date, only that we will dispatch as detailed above.


How do I check the status of my order?
To check your order status, just sign in and go to your account and then view orders.

  • Order pending means your order hasn't been processed yet
  • Order processing means your order could be at any point between the warehouse receiving it and despatching your goods
  • Dispatched means your order has left our warehouse. You'll receive an email confirming despatch.
  • Cancelled means your order has been cancelled either by you or us
  • Failed means we have been unable to process payment for your order.
  • Refunded means your order has a full or part refund applied.

If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us 
 
Will I be notified when my order has been dispatched? 
Yes. You will receive an automated dispatch email when your order leaves us.
 
How will I know my order has been delivered? 
Not all posting methods allowing a tracking facility (please see Delivery Details for details). If you select a non-tracking method then you will know your gift has been delivered when you get a happy phone call from your friends or family. If you wish to track your delivery and have selected a delivery method which allows this please don't hesitate to ask and we will provide tracking references.
   
How will my order be packaged? 
We take care to safely and securely pack orders whilst being mindful of a overuse of packaging. Where possible we reuse packaging and endeavour to send packaging that can conveniently be placed in household recycle bins. For specific details on individual product packaging please
 
What if my order doesn't arrive when I need it?
We aim to dispatch orders with 24hrs although in busier times this may increase to 48hrs. All of our orders are sent using a variety of different courier services.
We are only able to offer a guaranteed delivery date when you select the guaranteed delivery option but we are able to offer you our best customer service in the event that your order doesn’t arrive as expected using any of our services and so please do contact us. We endeavour to work with you and them to reduce any disappointment caused by non-delivery. We cannot take responsibility for delays in delivery by couriers outside of our control including industrial action or weather and subsequent disruption to the service. We endeavour to keep our customers informed so that they are aware of the situation and know when to expect possible delays.
 
What will I get when I subscribe to your newsletter?
When you subscribe to our newsletter you will receive a regular email which updates you about Bobble Art and will contain details of any discounts, special offers, new products and a first look at new designs. On all newsletters is the option to unsubscribe. Join our newsletter . You can also connect with us using Facebook Twitter Instagram and join our Pinterest posts.
 
 
Can you notify me when an item comes back into stock?
Yes. Select the option for an email reminder which will be presented to you when you try to order a product which is not currently in stock. If you would like an estimate of when a specific line will arrive, please don’t hesitate to contact us.


Is it safe to enter my payment details online?

We use  both PayPal  and Shopify Payments as they are two widely known and secure payment providers to ensure your details are kept safe. We recommend that you do not enter your details over an unsecure public network and that you both protect your computer in the normal way and that you log off from our website once your transaction is complete.
 
What payment options do you offer?
You can make payment in the following ways:

1. Online via secure payment provider Shopify Payments which accept Visa, Mastercard and Amex cards as well as Apple Pay
2. Online - PayPal (account required)
3. Offline - Bank transfer
4. Offline - Phone payment (all major credit / debit cards excluding Amex). Please note to do this we have a number of security checks we have to perform, please do not be offended we ask everyone.

If you would prefer to make an offline payment please contact us for further details.

 
My delivery has arrived damaged - what are my options?
We're very sorry your items have arrived damaged.  Please call or email us with your order confirmation number ready and we'll be here to help.


I have been sent the wrong goods, what do I do now?
We’re sorry you have received the wrong items, please call or email us with your order confirmation number ready and we would be happy to resolve this for you. 
 
Can I use numerous promotions or discount codes?
We only accept one promotional or discount code per order!


Phone:   +61 (0) 3 9822 5071      Mon to Fri, 9am to 4pm                                             (Hours may change on Public holidays)
Email:  info@bobbleart.com    Emails are accessed Mon to Fri, 9am to 5pm